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As businesses continue to open and employers consider the future of workplaces the three options being debated are remote, onsite, and hybrid. There is a need to pay attention to how facilities are being managed and services are being delivered. All built environments, owned or leased offices, warehouses, retail stores or manufacturing facilities, will require careful consideration and tailored plans.

As things move towards the new normal, the role of FM service providers will become more strategic and long-term in nature with facets like hygiene and safety gaining importance for everyone. Technology and changing attitudes will drive increased sophistication in facilities management. That is why big corporations around the world are developing Artificial Intelligence (AI) functionality into software services to gather the necessary data points, track metrics, and implement smart decision-making tools.

The other half of this equation is acknowledging returning employees’ concerns while the business strives to adhere to corporate and governmental safety protocols. New expectations and responsibilities are being placed upon facility managers during these challenging times. Engaging with these issues requires additional thought, communication, and empathy.

Taking these thoughts forward, CII in collaboration with CBRE as its ‘Knowledge Partner’ is organizing a virtual conference on “Humanizing Real Estate: A Facilities Management Perspective” on 17 Nov 2021. This webinar will bring together global experts to share their thoughts on the future of Facilities Management, return to work strategy, role of digitization in Facilities Management, evolving trends, challenges & opportunities that lie ahead.